Airworthiness Matters: Next Generation Maintenance Human Factors

Airworthiness Matters: Next Generation Maintenance Human Factors

Aerossurance’s Andy Evans wrote an article in the current issue of the International Federation of Airworthiness (IFAAirworthiness Matters magazine on: Next Generation Maintenance Human Factors (available here: IFA Airworthiness Matters 2016).

ANA maintenance personnel inspecting an engine at Tokyo-Haneda (Credit: Maarten Visser)

ANA maintenance personnel inspecting an engine at Tokyo-Haneda (Credit: Maarten Visser)

The article starts by discussing a Royal Aeronautical Society (RAeS) conference: Maintenance Human Factors: The Next Generation.  At that event Professor Dave King highlighted we needed to think”about a next generation approach to human factors in engineering”.

Over the last 10-15 years, much attention has been focused on maintenance human factors training and reporting & investigating errors. While we could concentrate on simply doing more of these and certainly can find ways to do these things better, perhaps the next generation approach needs to include a much wider range of activities.

At the conference the results of an on-line RAeS survey were discussed that indicated a need to:

  1. Share data better across the industry.
  2. Integrate HF more fully into Safety Management Systems.
  3. Get better at actually implementing improvements.

In relation to improvements, the Airworthiness Matters article goes on to discuss topics first raised in our on-line article: Aircraft Maintenance: Going for Gold? This posed the question: Can aviation maintenance learn lessons from championship athletes? It advocated seeing aircraft maintenance engineers less as the generators of errors and more a needing to deliver peak performance every day, hence the need for:

…a near obsessive attention to detail, to focus on every element that can affect human performance, seeking out opportunities to make small improvements, that collectively lead to noticeable performance improvement.

Sikorsky S-92A of Cougar Helicopters (Credit: Cougar)

Sikorsky S-92A of Cougar Helicopters (Credit: Cougar)

This also means less time spent on determining if someone should be blamed after an error and more time on systemic improvement.  Evans quotes management consultant Yves Morieux of BCG commented in a TED Talk on business generally:

If you think about it, we pay more attention to knowing who to blame in case we fail, than to creating the conditions to succeed. We are creating organizations able to fail, but in a compliant way, with somebody clearly accountable when we fail. And we are quite effective at that: failing.

Evans discusses the misapplication of bureaucratic Just Culture ‘decision aids’ to ‘judge’:

…individuals not the system, with the potential to inadvertently reduce trust rather than enhance it. The circumstances that influenced an individual’s performance are seen as factors that mitigate culpability rather than systemic opportunities to improve. Inappropriate use of these mechanisms help normalise failure at the expense of collective improvement.

Questions to ask are:

  • Are we over-emphasising formal reporting at the expense of open, continuous and proactive dialogue?
  • Are we applying our just culture process (i.e. judging culpability) too often and just highlighting we don’t trust our
  • own people?
  • Do we spend as much time on optimising our process for improvement?
  • Do we value continuous improvement more than compliance with the status quo?

Evans goes on to advocate that:

As an industry we need to be better at eliminating hazards in the design and planning stages. Design Organisations shape both the products being maintained and the supporting data. In the last few years UK AAIB have published a number of reports that highlighted maintenance tasks that are vulnerable to human error.

Examples include:

Airbus Guidance (Credit: Airbus via ANSV)

Airbus Guidance (Credit: Airbus via ANSV)

The RAeS Human Factors Group: Engineering (HFG:E) has published a short guidance document on 11 steps an aviation Design Organisation (DO) can take to “deliver safer, more effective and reliable aircraft through improved design for maintenance”: First Eleven: Guidance for Designers on Maintenance Human Performance first 11

However to really make progress managing Maintenance Human Factors, we need a collaborative effort between designers and maintainers.

In Conclusion

Evans says:

As an industry we need to put a greater emphasis on collaborative improvement if we are to break the cycle of repetitive failure and use a wider range of techniques than traditionally.

In his introduction to the whole issue, IFA President Frank Turner says, that while learning from investigations has been:

…an effective approach in the past, it is no longer appropriate for the future of a very safe industry, but one affected more than most by social media that will expose and sensationalise any shortcomings in the industries’ ability to adequately predict risk and effectively mitigate it.

Turner then echoes the Aerossurance view:

You will see from this magazine a number of papers which approach this subject, but we in IFA believe that to meet our objective of continuously improving airworthiness, we need to take the Olympic Athlete’s approach of continuous improvement in identifying those weaknesses in our risk prediction across the critical interfaces, from design through to senior management We are going for “Gold” on this one.

The big question is: are you and your suppliers?!

Other articles in the same Airworthiness Matter issue include:

  • Implementing a Regulatory Safety Management System to Enable Performance Based Regulation by Matthew Margesson, UK CAA
  • The FAA Compliance Philosophy by Bill Johnson, Chief Scientist and Technical Advisor for Human Factors in Aircraft
  • Maintenance Systems, FAA
  • Risk Culture – The Missing Link in the Safety Culture Debate by Cengiz Turkoglu, IFA Chair of Technical Committee

See also our article in Airmed & Rescue on contracting for aviation services: The Tender Trap

UPDATE 6 February 2017: Qantas discuss a more people-centred approach to safety, where people are seen as the solution’ to building positive outcomes: Human after all

UPDATE 16 February 2017: See also our article Consultants & Culture: The Good, the Bad and the Ugly

UPDATE 16 February 2017: Aerossurance is delighted to be sponsoring an RAeS HFG:E conference at Cranfield University on 9 May 2017, on the topic of Staying Alert: Managing Fatigue in Maintenance.  This event will feature presentations and interactive workshop sessions.

UPDATE 26 February 2017: Smoke in Cabin: Anatomy of a Wash Rig Error

Aerossurance has extensive airworthiness, design assurance, certification, maintenance error management and human factors experience.  For professional design / maintenance HF support you can trust, contact us at: