Crossed Wires: Online Maintenance Human Factors Training Video

Crossed Wires: Online Maintenance Human Factors Training Video

In need of inspiration for your maintenance human factor continuation training?  Why not use this free CASA HF video?: ‘Crossed Wires’

The 8.5 minute video from 2013 portrays the incubation of an incident at the fictitious Perfect Twins maintenance organisation.

CASA Maintenance HF Training Video

As part of a workshop activity participants could note down the human performance influencing factors and risk inducing behaviours as they occur.

CASA Maintenance HF Training Video

Then discuss these as a group afterwards and consider what controls your organisation has (or hasn’t!) got in place.

CASA Maintenance HF Training Video

The video supports the CASA Safety Behaviours: Human Factors for Engineers resource kit that includes a detailed HF guide, facilitator’s guide and participant workbook, with other ideas to exploit the video.

CASA Maintenance HF Training Video

It can be followed by this, admittedly slightly idealistic, shorter video on how things could be at Perfect Twins Maintenance in which the maintenance manager in particular demonstrates safety awareness, safety leadership, improved communications skills and assertiveness:

CASA Maintenance HF Training Video


Extra Maintenance Continuation Training Resources

For further inspiration see our articles:

There are also these free case studies, already used by other maintenance organisations for continuation training, you can discuss:

But don’t forget to discuss your own hazard and occurrence reports!


Aerossurance will be presenting at EASA‘s 11th Rotorcraft Symposium on Cologne on 5 December 2017 on human centred design (HCD) for rotorcraft.  This presentation will be live streamed.

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Aerossurance has extensive air safety, operations, airworthiness, human factors, aviation regulation and safety analysis experience.  For practical aviation advice you can trust, contact us at: enquiries@aerossurance.com