Fallacy of ‘Training Out’ Error: Japanese AS332L1 Dropped HESLO Load
On 23 September 2017 an Airbus Helicopters AS332L1, registered JA6717 and operated by Nakanihon Air Service, dropped the contents of an underslung bucket, a 2.7t load of stones, immediately after taking off from the Kojima temporary helipad in Kitagawa-village, Aki-gun, Kochi Prefecture. The helicopter was ferrying supplies to a construction site, operated single pilot with a crewman (‘onboard mechanic’).
HESLO Incident Flight
….while holding a radio in one hand, and he reached to operate the transmit switch of the communication radio of the control box immediately after the Aircraft took off from the cargo sling point.
At this time, he mistakenly operated the open/close switch for the bucket instead of the transmit switch, and as a result the bucket opened and the stones (approximately 2.7 tons) fell [approximately 80m from the helipad].
The aircraft retuned to the temporary helipad on what was the aircraft’s 59th helicopter external sling load operation (HSELO) flight of the day. There were no injuries or damage due to the inadvertent load drop. JTSB report that:
….the onboard mechanic [who had 23 years experience in the role] was not feeling fatigued. In addition, at the time that he attempted to operate the send switch, the onboard mechanic was thinking about how to warn the trainee and was not looking at his hand.
The JTSB explain that:
The control box used to operate the external sling system including opening and closing of the bucket and to operate the radio was installed on the forward left side of the cabin behind the cockpit seats. The onboard mechanic was in charge of operating it.
A [radio] switch box was installed on the right side of the control box, and the bucket open/close switch was installed on the bottom of the switch box.
The bucket open/close switch is a push button. The bucket opens during the time the button is pushed. The transmit switch of the communication radio is installed on the lower front side of the control box. Moving the switch down (to the “RAD” position shown below) puts the radio in the transmit mode.
The JTSB say (our emphasis added):
It is certain that the onboard mechanic had received the necessary education and training.
Regarding the onboard mechanic operated the bucket’s open/close switch by mistake instead of the communication radio’s transmit switch, it is probable that this occurred when, while in a state in which his attention was focused on thinking about how to communicate a warning to the trainee and his attentiveness to the bucket’s operation was faded, the onboard mechanic unintentionally operated the bucket’s opening, which was an action that he had been conducting repeatedly until that time.
Additionally, it is somewhat likely that the onboard mechanic did not notice the mistake in the switch he was about to operate because he was not looking at his hand when operating the switch.
They go on to explain (again with our emphasis added):
The bucket’s open/close switch had a design that opened the bucket simply by pressing the open/close switch and did not have a mechanism to prevent wrong operation.
It is probable that using a mechanism that requires the operation of multiple switches to open/close the bucket or a switch fitted with a guard, etc., would be effective measures for preventing wrong operation.
Such a “dual actuation device” is required when human external cargo is involved and is eminently sensible when operating with large loads that could do considerable damage on the ground if inadvertently released.
The operator did sensibly and proactively modify their fleet to install “an additional toggle switch in order to prevent wrong operation…so that open/close operation for the bucket cannot be performed without a simultaneous operation with the existing switch”. As we discussed at a recent presentation at Helitech International 2018 we again highlighted the importance of design in minimising the potential for errors to occur.
However the operator also decided to carry out “individual re-education on preventing human errors for the onboard mechanic” and “education on preventing human errors for all employees involved in operations”. There is mo comment on what prior training had been conducted (if any( on that topic. Additionally, they “issued a notification concerning the prevention of human errors by the safety supervisor and disseminated it within the company”.
Its difficult to see that, as described, this went beyond the simplistic approach of blaming the individual and telling everyone not to make the same mistake. Even if a more sophisticated approach around skills to manage distractions and verifying before acting, such education and a safety notice would still be a low value intervention. Such actions are sometimes preferred by managers who want to deflect all responsibility to front-line personnel.
As discussed below this was the operator’s second lost load in a year. In that case re-education of maintenance personnel was the only safety action.
Other Safety Resources
- Load Lost Due to Misrigged Under Slung Load Control Cable On 27 April 2017, AS350B1, JA9743 of Nakanihon Air Service, lost an underslung crop spraying system while in flight at Toubetsu, Teshikaga Town, Kawakami-gun, Hokkaido.
- What the HEC?! – Human External Cargo
- Helicopter Underslung Load: TV Transmitter
- French Skyscraper: Helicopter Underslung Load
- Keep Your Eyes on the Hook! Underslung External Load Safety
- EC120 Underslung Load Accident 26 September 2013 – Report
- Unexpected Load: AS350B3 USL / External Cargo Accident in Norway
- Unexpected Load: B407 USL / External Cargo Accident in PNG
- Helicopter Wildlife Netting Accidents
- UPDATE 28 July 2018: Wayward Window: Fatal Loss of a Fire-Fighting Helicopter in NZ
- UPDATE 1 December 2018: Helicopter Tail Rotor Strike from Firefighting Bucket
- UPDATE 20 December 2019: Helicopter External Sling Load Operation Occurrences in New Zealand
- UPDATE 9 May 2020: Ungreased Japanese AS332L Tail Rotor Fatally Failed
- UPDATE 28 June 2020: Maintenance Issues in Fire-Fighting S-61A Accident
- UPDATE 7 September 2020: Shocking Accident: Two Workers Electrocuted During HESLO
- UPDATE 31 October 2020: Loss of Control During HESLO Construction Task: BEA Highlight Wellbeing / Personal Readiness
- UPDATE 2 April 2021: Windscreen Rain Refraction: Mountain Mine Site HESLO CFIT
- UPDATE 24 April 2021: Unballasted Sling Stings Speedy Squirrel (HESLO in France)
- UPDATE 12 June 2021: HESLO Dynamic Rollover in Alaska
- How To Develop Your Organisation’s Safety Culture
- James Reason’s 12 Principles of Error Management
- Back to the Future: Error Management
See also UK CAA CAP 426 – Helicopter External Load Operations. CASA issued Airworthiness Bulletin 25-006 “to notify operators and maintainers of additional safety information and current design standards for cargo hooks installed in helicopters”. It discusses phenomena such as Dynamic Rollout (or Ring Reversal), Jammed Loads / Hooks, Uncommanded Release / Inadvertent Cargo Hook Opening etc.